Do I need to download the software?
No download required, Ezeebiz is a hosted solution, which means all the data is held online.
You do not have to manage IT infrastructure or development – use the solution & pay a simple fee for usage. We work on a bespoke solution hosted on our servers.
Benefits of the Bespoke Ecommerce Solution include:
• Easier Administration.
• Automatic updates and patch management.
• compatibility: All users will have the same version of software.
• Developed based on your business model.
• Global Accessibility.
I am not good in setting up the shop. Do you help in setting up the shop?
Yes, we can set up your shop for you and make it more search engine friendly. Our sales rep should be able to give more information on it.
How do I get my Orders?
Depending on your package you will receive notification of your orders either by email only or both by email and in your personal admin panel. We have a very detailed customers and orders section once logged in, which keeps a log of your orders and their order status.
What if I accidently lose my Orders?
Orders received in your emails cannot be retrieved but it is not a problem if you are on a package having accessibility to both email and admin panel, Your can also download you order history based on its status and date variation. Our servers are backed up daily, and our support team will guide you through any problem you may have.
I have no knowledge of how online business works? Do you provide support in maximizing the orders?
Yes, we have extensive experience in running online businesses and we can certainly help you with the entire to-do list for you to start getting orders. Our consultants helped customers getting from 0 orders to 300 orders per day. Please feel free to give us a call to discuss this further.
I am interested in selling online but not interested in taking the headache of managing the website or its online sales and promotion?
This is not a problem. We also provide fully managed online business package. This include online sales and marketing, setup with third party vendors, uploading of products and images, marketing and offers including PPC and SEO set up. All you will have to do is fulfill the orders.
I am not too sure which package is right for me?
Not a problem please contact one of our business developers, who can assist you on best suitable package for your business.
What if I am not happy with Ezeebiz?
This is impossible however if you are not satisfied for whatever reason, we have 30 days money back guarantee policy.
Is Ezeebiz like magento,bigcommerce, shopify, etc?
No, our software has been rated as the most advanced, future proof software in the market, this is our in house production and we don't use any third party software. Please note this is not off the shelf software, this solution is bespoke and specially designed only and only as per your business needs. Please do not confuse our solution with any other solution in the market.
I have a specific requirement as per my business. What to do?
Dont worry, be it new payment gateway, shipping company or anything that you need. Once you are onboard send us a request to integrate or implement we will do free of charge for your.
Why should I use Ezeebiz?
Simple, we are the market leaders and if you expect the same for your own business then Ezeebiz should be your choice. Use our FREE TRIAL and you will get to know the power of using it for your business.
What is transaction fees and why should I go for a package with transaction fee?
Transaction fee is the charge that will be deducted from the total order amount at the end of each month. For example your order is £10, to receive that order on our system we will charge you 2% i.e £0.20p on £10. Packages with transaction fee don’t have any monthly cost or set up fees. So there is nothing for you to lose and you only pay from what you earn. We bear all the other costs. With this Package for a small fee you can also benefit from a Business Consultant. In a way we become your online business support. We help you grow your business as it is in our best interest to get you maximum orders.
How can I book the domain name? What if I already have a domain name?
You can mention the desired domain name for your online store in the account sign-up form. Our team will check the availability or advice on the appropriate domain name that matches your nature of online store in tandem with your brand name
If you already own a domain name, you have 2 options to use the same to run your online store on our platform. We prefer you to transfer your domain from an existing service provider to us while availing AUTH CODE from the domain registrar. Or we will furnish the details of DNS or A records to be updated at your end, which will redirect the domain to your online store residing on our platform.
Where is your server located? What is the uptime?
Our medium to top range packages run on high-end servers which are based in UK. We also check your location and for example if you are based in Australia we will probably host your system on Australian server because it plays an important part in SEO.
I am neither a web designer nor a tech savvy retailer, how can I manage Ezeebiz on my own?
Ezeebiz Ecommerce software is very easy to use. The system does not require you to understand website code, and allows you to set up and manage your ecommerce site through a simple control panel.
I have never run an online business. Will I get any help to develop my online business?
This is something that need to be considered very seriously while opening up an online shop. We are not interested in bringing you onboard for couple of months and then see you going offline because your online business is not doing great. With all the packages you can get a business development consultant for a small fee on monthly basis. It is our recommendation to use our business development consultants as they have helped businesses doing turnover from 0 to £££££ every month with high margins.
I have multiple domains? Can I run them from same admin panel?
Yes, The system does not require you to have different accounts per domain, Our top package offers you a system where you can run multiple domains from one admin panel saving you ££££ on admin costs.
How will I be notified about new features and upgrades of Ezeebiz?
We keep coming up with new upgrades of our software. Depending on your package we will give these upgrades to you at no additional cost. These notifications of upgrades will be sent to you on your registered email id.
What are the various payment options through which I can accept payments?
With our strategic partners, we made it easy and simple to opt for suitable options ranging from payment gateway (Internet Merchant Account), Cash-On-Service. Any standard payment gateway offers the flexibility to accept payments from credit cards, debit cards, Internet banking and any other options that are prevailing in market at present.
Can people book orders from all over the world?
Yes, your website will be visible to the whole world. People can view and order from any part of the world. Depending on your package we will enable multi currency transaction.
My question is not listed here?
Not to worry and quickly email us or speak to one of our friendly customer service adviser. We love to speak to our customers and happy to answer your questions with a big smile on our faces.